Skip to What We Do. Access key: s | Skip to How Flow gets results | Skip to Bottom Links. Access key: b

User-centred design, research and strategy.
We help our clients create the right user experience.

What we do

Design: An interaction design sketch and a finished visual design

Design

Flow's user-centred design process helps you to create products and services your customers will love.

User-centred design

Observing people in context - and analysing the findings using affinty sorting

Research

We use ethnography and usability testing to find out what your customers really need.

Research and usability testing

Strategy - thinking through the customer experience for the whole lifecycle

Strategy

We'll help you drive business growth with customer experience.

Experience strategy

UCD is good for the bottom line

Using Flow is good for business

Flow's user-centred design techniques reduce risk and increase profit.

The business case for UCD

How Flow gets results

Training in User-Centred Design

Grow your in-house design and research skills.

Usability testing

Get concrete feedback about your interface from target users.

Online research and usability testing

Use the web to observe your customers or usability test your site.

Ethnography

Observe your customers, understand their needs, innovate successful new products.

Accessibility services

Maximise the opportunities for everyone to use your product.

Interaction design and IA

Design the concept and structure of your interactive product.

Customer experience audits

Research and measure every step in your multi-channel customer experience.

Personas, goals and scenarios

To design useful products, first define your users.

Expert evaluation

A quick, cost-effective way to check your product's usability.

Workshops and facilitation

Collaborate, create and build team consensus.

International research

Make sure your design succeeds in global markets.

Our facilities

Observation labs, mobile labs, training rooms.