User-centred design, research, strategy and training.
We help our clients create the right user experience.
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What we do
Flow specialises in user-centred design, customer experience strategy, user research, training and usability testing.
From our offices in Central London and internationally, we help organisations gain a competitive advantage by delivering products and services that are useful, delightful and easy to use.
Usability lab hire
Our in-house facilities are designed to facilitate a number of different research activities
Our clients
We work with organisations of all sizes, including the BBC, easyJet, Food Standards Agency, Microsoft, moo.com and Transport for London.
Some case studies:
- Standard Life: exceeded targets by 75%
- National Express: 50% increase in conversion rate
- Guardian Unlimited: 55% traffic increase
Flow on the road
Learn about where and when Flow people will be speaking at events and other activities
Our people
Remarkable people - exceptional results.
Latest articles from Flow's Think blog
- Researching online retailing behaviourPosted by lucywillett on Aug 2nd, 2010
- A reading mode for the web?Posted by Fabien Marry on Jun 22nd, 2010
- Confirm your typoPosted by Jan Srutek on May 25th, 2010
- Music Recommendation and MePosted by Greg Dunn on May 17th, 2010
- What is an expert in User Centred Design?Posted by Elisa del Galdo on May 4th, 2010
- Thoughts on the ergonomics of Apple's iPadPosted by Karl Sabino on Mar 15th, 2010